Pre-Launch Notice: Loopni is not currently accepting transactions or dispatching products. The following terms represent our proposed post-launch returns structure.
1. Scope of Policy
Loopni aims to provide a fair, straightforward return and exchange experience for wearable fashion items purchased through loopni.shop once commercial sales begin.
2. Eligibility Criteria (Post-Launch)
When the store opens, items will be eligible for return or size exchange under the following conditions:
- The return or exchange request is initiated within the stated eligibility window (to be finalized at launch).
- Garments must be unworn, unwashed, and undamaged with original tags and packaging intact.
- For hygiene and sanitation reasons, certain items like socks or innerwear (if introduced) will be non-returnable.
3. Size Exchanges
Finding the right fit is essential for everyday streetwear. We intend to offer convenient size exchanges on apparel items subject to stock availability in the requested size. Detailed size charts will be provided alongside each product.
4. Defective or Incorrect Items
If you receive an item with manufacturing damage or an incorrect size/color compared to your order confirmation, Loopni will replace the item or issue a resolution without additional shipping fees.
5. Return Process
Post-launch, customers will be able to initiate requests by contacting support@loopni.shop with their order ID and clear photos of the item.